Personalized FAQ，answer before asking
Pre-built personalized FAQ lists based on industry knowledge graphs, business details, user behavior data, etc.
Chatbots answer common issues automatically
Pre-build keyword lists for users’ issues, guiding users to choose the precise question type, answer more than 30% of common issues automatically.
Chatbots seamlessly switch to manual services
Chatbots will transfer complicated unresolved issues to manual services to solve high-quality issues quickly.
Efficient human-machine collaboration
AI supplements information when manual services solve issues, and pushes key information such as user portrait tags, user behavior flow, and sentiment analysis results to manual services, greatly improving the efficiency of solving issues.
Semantic analysis capabilities based on deep learning, context understanding capabilities and key information extraction, quickly understand the intentions of new users.
Recommend related questions based on input
Users don’t need to describe the problem completely, just input keywords, and AI will recommend related problems. AI facilitate more precise and efficient communication.
One-click import of knowledge graphs
Rich greeting corpus, support batch import of industry and enterprise knowledge graphs.
Learn new knowledge autonomously
Optimize the knowledge graphs in real time according to the user's feedback on the usefulness of the chatbots’ answers, autonomously make progress and improve the accuracy of new answers.
Real-time monitoring of hot issues and support automatic alarm and synchronization to FAQ. Via dashboards you can monitor customer service platform operating efficiency.
Multi-language real-time translation capabilities
Multilingual translation capabilities can meet the customized needs such as cross-border E-commerce, games with multiple regional users, etc.
Support multiple message types
Intelligently extract the key information and identify intentions of pictures/voices/short videos sent by users, improving user experience and issues solving efficiency.